Support

BOT International provides product support for PMOs and project organizations implementing Processes On Demand as well as PMO Administrative Services and Support (PMO ezPASS) for PMOs seeking to maintain and improve upon their PMO best practices.

BOT International offers no-charge product support for Processes On Demand including an initial onsite setup program and an ongoing remote support program:

• No-charge Onsite Setup Program
  • New process documentation and setup within Processes On Demand
  • User support and training in new processes
  • Administrator support in documentation and setup of new processes
  • Provided onsite or at the BOT International PMO Setup Boot Camp
• No-Charge Remote Support Program
  • User support - via phone, live chat, and email
  • Administrator support - via phone, live chat, and email

BOT International provides PMO Administrative Services & Support (PMO ezPASS) including:

• Periodic improvement of existing PMO processes, policies, and best practices
• PLCs, SDLCs, Change Management
• Program Management and Portfolio Management
• Process workflows, step guidance, tools and techniques
• Template development and customization
• PMO Dashboarding
• Application integration
  • PPM - Project Server, ITG, Clarity, etc.
  • Collaboration - SharePoint, Lotus, etc.
• Periodic review with management to identify improvement areas
  • Leveraging training plans, programs and materials
  • Incorporating subject matter expert knowledge
  • Applying lessons learned feedback

Let your project management office and project teams focus on their core business, stakeholders, and project delivery. Provide the benefits of scalable, useful, and usable Project Management Office processes, policies, and best practices and let us maintain, when needed, your Processes On Demand platform for you.